PRIVACY POLICY

Last updated: August 2026


INTRODUCTION

This Privacy Policy explains how Calum Franklin (“we”, “us”, “our”) collects, uses and protects your personal information when you visit and make purchases through https://www.chefcalum.com/.

We are committed to protecting your privacy and handling your personal data in accordance with applicable UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

DATA CONTROLLER

We are the data controller in respect about any personal data we collect about you.

INFORMATION WE COLLECT

When you place an order through our website, we may collect the following information:

  • Name.
  • Billing address.
  • Shipping address.
  • Email address.
  • Telephone number (if provided).
  • Order details and purchase history.
  • Payment-related information necessary to process your order.
 

We do not create customer accounts and do not collect personal information for marketing or newsletter purposes.

HOW WE USE YOUR INFORMATION

We use your personal information to:

  • Process and fulfil your orders.
  • Deliver products to you.
  • Communicate regarding your order.
  • Respond to customer service enquiries.
  • Comply with legal and accounting obligations.
  • Prevent fraudulent transactions and protect our business.


LEGAL BASIS FOR PROCESSING

We process your personal data on the following legal bases:

  • Performance of a contract when processing and delivering your order.
  • Compliance with legal obligations, including tax and accounting requirements.
  • Legitimate interests in operating, securing and improving our business.


PAYMENT PROCESSING

Payments are processed through third-party payment providers.

We do not store complete payment card details on our servers.

Your payment information is handled in accordance with the privacy policies and security standards of the payment provider used at the time of purchase.

INTERNATIONAL SHIPPING

As we ship internationally, your information may be shared with shipping carriers, customs authorities and logistics providers where necessary to fulfil your order and comply with legal requirements.

SHARING YOUR INFORMATION

We may share your personal information with:

  • Payment processors.
  • Shipping and delivery providers.
  • Website hosting and technical service providers.
  • Professional advisers, accountants and legal advisers where necessary.
  • Government authorities where required by law.


We do not sell or rent your personal information to third parties.

DATA RETENTION

We retain personal information only for as long as necessary to:

  • Fulfil orders.
  • Meet legal, tax and accounting obligations.
  • Resolve disputes.
  • Enforce our agreements.


Order records may be retained for up to seven years where required by law.

CHILDREN

Our products may be purchased by individuals under the age of 18.

We do not knowingly collect personal information from children except as necessary to process an order. Where required, parental or guardian consent should be obtained before providing personal information.

YOUR RIGHTS

Under UK data protection law, you may have the right to:

  • Access your personal information.
  • Correct inaccurate information.
  • Request deletion of your information.
  • Restrict processing.
  • Object to processing in certain circumstances.
  • Request transfer of your information.
  • Lodge a complaint with the Information Commissioner’s Office (ICO).


To exercise any of these rights, please contact us at info@chefcalum.com.

SECURITY

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or disclosure. However, no method of transmission over the internet can be guaranteed to be completely secure.

COOKIES

Our website may use essential cookies necessary for the operation of the website and shopping cart functionality.

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

CONTACT US

If you have any questions regarding this Privacy Policy or our handling of personal information, please contact info@chefcalum.com.